GoToAssist Remote Monitoring Crawler will not authenticate credentials

When trying to setup a Crawler on a Windows Workgroup, the GoToAssist Remote Monitoring Crawler will not authenticate credentials for a Windows XP computer. You will get a message "Could not connect to 192.168.1.x: Access denied (0x800780005)" when you test the credentials.

GoToAssist Remote Monitoring uses Windows Management Instrumentation (WMI) and it requires Simple File Sharing to be turned off. To do this:

• Click Start → Control Panel → Folder Options
• Select the View tab and scroll to the bottom
• Uncheck "Use simple file sharing (Recommended)"
• Click OK

The Crawler should not be able to access the target computer if you have entered an Administrative user and password. Note: the account must have a password for WMI to allow access.